Questions tagged [customer-service]

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Tour operator asks for undue money

Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country). They asked me to provide them with a credit/debit card details so they can collect €1000 ...
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How long can a store hold your items?

I went to a home improvement store to return an item without a receipt. They kept the item and said they needed to investigate where and when I purchased it. How long can they hold my items without ...