Questions tagged [phonecall]

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Recorded Phone Calls

I had a situation today. Last week I was talking to this business because of the service that I paid and they never delivered. They apologize and told me that it will be done this week. Yesterday no ...
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4answers
189 views

Is there any US labor law which needs to be heeded by call centers staffed exclusively abroad? [closed]

It has now become a staple of everyday life in America that many of the call center which we reach when we call large corporations are staffed by individuals abroad. What is the legal basis for ...
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2answers
91 views

Can a party demand you not record their phone call?

To my understanding call recording is legal in Canada, even if the other person isn't aware of it. I am going through arbitration, and someone I spoke with said "there is to be no recording of this or ...
32
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3answers
12k views

California: “For quality assurance, this phone call is being recorded”

In California, it is illegal to record phone calls without the consent of all parties involved. However, when you call corporate phone number, you often get a message to the effect of "For quality ...
0
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1answer
83 views

Can I record phone conversations with my Landlord without notifying them? (UK Law)

I need to start recording phone calls with my Landlord - must I notify them before doing so? If I must notify them - could I include it in a letter that I send them, that I will record all phone ...
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1answer
64 views

Recording Conversations at Work

We have a problem employee who we found out is recording phone conversations with other employees, including their manager, without knowledge or consent. The employee is in the US state of Georgia, ...
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0answers
79 views

Website using Phonenumber, frequently getting phone calls from strangers

A website is using the mobile/cellphone number of a relative in their contacts. He's getting phone calls from strangers multiple times a week, sometimes even multiple times a day. He's not to familiar ...
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0answers
285 views

Offering GDPR privacy policy for voice mail?

Voice mail recordings can be "personal data" according to the GDPR (i.e., if the caller’s telephone number belongs to a natural person, and/or if the message contains personal data), so a privacy ...
1
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1answer
125 views

Legality Of Robo Calling Robocallers

I have seen a few videos out there where an individual will find a spam robo caller's number and flood the call center with their own robo call. Preventing the spammer from making any new calls and ...
0
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1answer
46 views

Are companies required to send me an acknowledgement of phone call?

There are several companies will only offer customer support over phone. Often times ending with: "We put a note in your file and sorry but the computer doesn't allow me to send you a conformation of ...
4
votes
1answer
341 views

Would Siri making a doctor's appointment breach phone recording laws?

If someone built a virtual assistant like Jarvis from Iron Man it would need to make outgoing phone calls to be effective. For instance, if you wanted it to make a doctor's appointment for you it ...
4
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2answers
2k views

Is it ever legal for a company to instruct employees not to call 911?

First question, is it illegal to prevent someone from calling 911 in the event of an emergency? I'm assuming it is. I had an internship in large corporate buildings and have seen some weird things. ...
4
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1answer
1k views

What constitutes consent to record a conversation?

I would like to record a conversation with another individual (who otherwise could assume privacy). In this case Maryland requires the consent of both parties to record, as shown in the diagram below. ...
1
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1answer
770 views

Can I record a phone call made to the office of my congressman or senator?

Suppose I'm not too pleased with my Congressman's stance on an issue, and that I plan on calling his or her office. Is it legal to record a phone call made to the office of my Congressman (or Senator)...
1
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1answer
212 views

In 2-party consent states, do you need permission to record a conversation if the other party already has yours? [duplicate]

If one of the two parties to a conversation in a 2-party consent state has the permission of the other to record the conversation, does the other party need to obtain permission to do the same as well?...
0
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1answer
192 views

Taking action against telemarketing calls in the USA

I live in the USA and I assume my phone number can be found online (probably because I didn't pay an extra fee when registering domain names to have my info concealed). Often, I will get a call ...
2
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2answers
695 views

Massachusetts wiretapping law when the other party informs of possibly being recorded?

The State of Massachusetts has a wiretapping law that is describe by DMPL.com as follows: Massachusetts's wiretapping law often referred to is a "two-party consent" law. More accurately, ...