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Questions tagged [refund]

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Does the Consumer Rights Act (2015; UK) apply to an explicit warranty?

I purchased an mp3 player that promises a 3 year extended warranty/free returns upon registration. A year in, the product failed. After some hassle, they offered a replacement product that is not ...
Reinstate Monica's user avatar
2 votes
2 answers
1k views

Shop refuses to refund lost parcel [closed]

Hi purchased some Christmas presents from Auchan at the beginning of December due to a promotion (30% cashback to be spent at the shop). The parcel got lost from the 3rd party courier. After over a ...
algiogia's user avatar
  • 249
-5 votes
2 answers
171 views

Can meeting of the minds be premised on a dialog with an agent even though terms are accepted on a webpage?

Bob missed his flight from London Stansted, which he explained upon arriving at the airport to staff of an airline by its check in counter. The employee tells him his options for the order departures ...
TylerDurden's user avatar
4 votes
2 answers
1k views

“No returns” policy for private individuals selling items “buy it now” style on eBay

Alice a private individual (natural person not acting in the course of business) lists an item she doesn’t need anymore on eBay, though not as an auction. She specified in the listing “No returns.” ...
TylerDurden's user avatar
2 votes
0 answers
112 views

Should refund for recalled item include sales tax paid?

I bought a gizmo for $46.99 plus $5.05 in sales tax. A few months later, the manufacturer issued a product safety recall for the gizmo. Rather than repair or replace the defective units, they would ...
Adrian McCarthy's user avatar
1 vote
1 answer
145 views

What rights does a consumer have around refund when service provider temporarily closes?

A consumer has a membership for a gym that has temporarily closed for a month for refurbishment. They have offered temporary access to another of their gyms but this is on the other side of the city ...
user avatar
-1 votes
1 answer
59 views

Is there a statutory basis for rail operators' so called "delay repay" schemes?

Fee fi fo fum... They all have them across the sector, and they seem to be uniformly so named, so I smell an underlying statutory basis. What could it be?
JosephCorrectEnglishPronouns's user avatar
0 votes
1 answer
108 views

Not returning a refund for a car purchase

Imagine someone pays a deposit for an out of state “classic” car, with an agreement that the balance would be payable when the car is collected - although no time frame was agreed between the two ...
Fernando Rodriguez's user avatar
0 votes
0 answers
60 views

When I am considered as a customer?

I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me. I ...
NoName466's user avatar
0 votes
2 answers
330 views

New home builder refund of deposit

I paid a deposit of 5000,00 on a new home to be built within 15 months, (verbal) there is no time stipulation written in the contract but it's passed that timeline and now won't be done for at least ...
Ed Buehler's user avatar
2 votes
1 answer
37 views

Forfeiture/Expiration of refund amount after service termination

Is it legal for a company (ISP) to give a customer "only" a few months to claim a credit/refund/negative balance on the closed account / terminated service ? Or are companies required to ...
robut's user avatar
  • 131
-1 votes
2 answers
210 views

How to get my money back from hotels.com, paid for non-existing apartment?

December last year, I was going to stay in Oslo from the 2nd to the 10th, and booked an apartment at hotels.com a few days in advance. Soon after booking I got an email stating that the order was ...
user9857541's user avatar
2 votes
2 answers
2k views

Holding refunds for pre-orders until the items become available

How legal is the following practice?: A store takes pre-orders for physical items. The items take much longer to become available than estimated. The customers get frustrated and request refund/...
Greendrake's user avatar
  • 27.5k
3 votes
1 answer
167 views

Is someone under legal obligation to return a wrongfully issued refund?

Suppose someone ordered supplies totaling over $1,000. When he picked up the purchase, he was issued a refund that the order was canceled. He now has all the products he ordered and was not charged. ...
Brandon Kauffman's user avatar
0 votes
0 answers
191 views

Expediting refund from a store which takes time to process it

A small online store selling physical goods has failed to ship a purchased item within estimated timeframe and has agreed to refund (under $2,000). However, it is now taking time to process the refund,...
Greendrake's user avatar
  • 27.5k
0 votes
1 answer
65 views

What are the refund rules for a global digital service where the user will be charged later?

Suppose that someone makes a global online service where people can create bounties of certain amounts of money for a specific task, which can then later be claimed by a "bountyhunter". The ...
Mathias Lykkegaard Lorenzen's user avatar