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Questions tagged [warranties]

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Returning faulty item under long term UK warranty, but can't find accessory. What's my position?

Long story short, I bought an SD card for my phone. It has a 5 year warranty in the usual terms - replace with similar or better, or full refund, at their discretion. A couple of weeks ago it became ...
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1answer
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Warranty issues on car transmission replacement

I had the transmission in my car replaced by my garage 3 years ago with a 3 year warranty of the transmission seller. In February of this year the engine light turned on and I took the car back to the ...
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1answer
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What are customer laws about clothes warranty in Germany?

I live in a Germany for half of year now, and it's relatively difficult to understand all local laws and regulation, especially if you don't speak German. I bought new sneakers in the large retail ...
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Volunteering Breach of Warranty When Returning Goods

Here is the hypothetical situation that my following question will refer to: Person A purchases goods online. Person A modifies goods in a way that would likely void warranty but the item still works....
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Is it allowed to include such Warranty Disclaimer in the Service Agreement?

Is it allowed to include a Warranty disclaimer in the SERVICE AGREEMENT as such: THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ...
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2answers
123 views

What legal remedies exist when a computer game crashes a computer?

If a company sells a video game that consistently crashes computers with a certain type of graphics card, does the law allow a consumer to force the game maker to patch the error or otherwise correct ...
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48 views

If I opened a console and tore off warranty stickers does the UK Consumer Law of 2015 still apply?

I opened my console to take a look inside since it turns off by itself and had to tear off warranty stickers. Does this affects protections from the Consumer Law of 2015 in the United Kingdom?
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1answer
194 views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
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57 views

Does a consumer lose their rights under a repair/refund guarantee, if they apply for a refund but don't return the item quickly enough?

Backstory: One year ago, I ordered an article from a webshop in the Netherlands (EU) which has an IP67 certification and for which usage under water is promoted. This product has been received but ...
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1answer
50 views

Is there an Implied Law in Texas when you make a purchase?

I purchased a fridge at a used appliance store in Texas. The receipt states "First 90 days: if the Synergy Appliance fails to function during first 90 days, Synergy appliance will repair or replace it ...
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1answer
42 views

Does releasing a work into the public domain disclaim any warrants?

My understanding is that the releasing statement assigns "ownership" of the work to the public at large. But obviously one could not sue "the public" if (say) PD software crashed due to a defect and ...
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2answers
123 views

How to enforce the terms of a warranty when the company won't acknowledge complaints?

I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier. After not hearing anything back for over a week, I started ...
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1answer
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What do you sue for in a breach of warranty case when no other repair is available?

We purchased a spa from a local dealer and had it delivered approximately one year ago. We immediately reported that over 50% of the jets were not working or working poorly, and were also not ...
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1answer
57 views

Does the EU “2-year guarantee” apply to security vulnerabilities?

As we all know, Android security is a mess. Google fixes security bugs, but it's a matter of luck whether your vendor or carrier decides to deploy the fix to your phone or tablet. In the European ...
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1answer
138 views

Defective puppy from a state without a Puppy Lemon Law?

I recently bought a purebred puppy from a seemingly reputable breeder* in West Virginia. Five days after bringing it home (to PA), it had a seizure. It has had three more in the three weeks I've had ...
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1answer
93 views

Express Warranty on Private Car Purchase

Can statements made about a car's quality be treated as an express warranty? Is there a specific statute that establishes this? I've heard before that things that someone tells you about a car's ...
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1answer
53 views

NY Lemon law out of state buyers

If one lives in NJ and purchases a car in NYC, by law are they covered under the NYC/any lemon law warranty? (assuming the car miles etc meets the lemon law requirements) I read the NY Attorney ...
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1answer
61 views

Extension of warranty due to malfunctioning product

Currently I am struggling with Dell customer support, which inspired me to find out more about my rights as a customer and additional information about general laws which are in place regarding ...
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41 views

Modifying Car and Warranty

I plan on changing the exhaust on my car soon, but the is valid Warranty until 2019. After talking to people, some say that dealers say the warranty is voided if you modify anything. Others say that ...
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2answers
218 views

Can a product's manufacturer attach conditions (such as an arbitration agreement) to the sale of its product by third parties?

TL;DR Is the contract of sale, including binding arbitration, referenced on the packaging of Western Digital (WD) products legally binding? To summarise the relevant facts: This is a contract of ...
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1answer
121 views

Are manufacturers allowed to refuse warranty because you did not purchase from an authorized dealer?

In Australia, are manufacturers allowed to refuse manufacturer warranty because you purchased their item from an unauthorized dealer or re seller? Or are they forced to fix my product? Also please ...
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2answers
74 views

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
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0answers
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What happens if a company denies repair of a digital device under warranty?

I hope I'm posting this on the right board. I would just like to ask for advice on this issue of mine regarding a telecom company (PLDT). So the thing is, My mother signed up for an internet plan with ...
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2answers
154 views

does pumping bad gas imply that we're required to return to that service station for the repair?

My wife filled her car's gas tank at a station that also provides auto repair service. After driving a few miles, the car's engine started to run poorly, the engine service light turned on, and it ...
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2answers
112 views

Is it possible to distribute BSD (derived) software with a warranty?

(In the following, assume that "I" is not personal, but could be a corporation or group suitable in size and training to perform the tasks) I have received sample code carrying a license patterned ...
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1answer
540 views

Is there a “lemon law” that applies to product lines?

I have a gadget that I purchased ($150), and it's in warranty. I like the item's concept, but it's defective (occasional electronics failure). After doing some research I realized it's a widespread ...
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2answers
102 views

If a company takes a long time to service a client, could this be considered a refusal of service?

I have a Nokia smartphone with a defect that I will send in for repair under warranty. I was warned by fellow co-workers and by reviews on the internet that the only repair shop authorized to repair ...
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1answer
310 views

Why is “as is” in quotes in the GPL?

In the GPL, why do they put quotes around the phrase here: EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY ...
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1answer
357 views

Excluding Implied Warranties in Multi-national Contracts

I am selling specialized industrial products to a Polish company who will use them at a site in Poland. We have hired a Polish lawyer to help us understand/exclude as many implied warranties as ...