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Questions tagged [warranties]

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49 views

Product failed under warranty. What can I do if the company ignores me

I purchased a product for about $80 which was advertised with a 5 year warranty. I am now in the 4th year of that warranty period and the device has stopped working. I have emailed the company ...
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23 views

Claiming costs if a faulty product causes property damage

I received a faulty sports product which broke during first use. The breakage was caused by incorrect fasteners being supplied with the product. The incident in question caused significant damage to ...
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1answer
280 views

Claiming statutory warranty for a fault that resulted in the loss of the product

I recently experienced a failure on a rather expensive piece of sport equipment upon its first use. I purchased the product in the UK and experienced the failure in the UK, 2 weeks after purchase. I ...
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1answer
65 views

Car runs worse since repair after shady dealer interaction

I got some spark plugs replaced on my car, which I got quoted cheaper than the cost of parts due to an error in the dealership's system. The labour was supposed to be quoted for 3-4 hours plus the ...
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1answer
23 views

Warranty options a replacement via warranty

Firstly I am based in the UK. I purchased a hedge trimmer back in 2016 which came with a 2 year warranty which became faulty and was replaced under warranty in late 2017. The replacement is now ...
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1answer
111 views

Home warranty dropping the ball, during emergency situation. Any recourse?

I opened a ticket in December when my heater failed. I called my home warranty company(HWA), opened a claim and asked for someone to come out and fix it. They said it would be at least a week, ...
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2answers
81 views

Can the warranty on a laptop be transferred to a new owner?

I'm currently interested in selling my laptop so that I can use the money to help purchase one that better satisfies my needs. It's still in very good condition (no mark or dents) and has only been ...
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1answer
51 views

Returning faulty item under long term UK warranty, but can't find accessory. What's my position?

Long story short, I bought an SD card for my phone. It has a 5 year warranty in the usual terms - replace with similar or better, or full refund, at their discretion. A couple of weeks ago it became ...
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1answer
71 views

Warranty issues on car transmission replacement

I had the transmission in my car replaced by my garage 3 years ago with a 3 year warranty of the transmission seller. In February of this year the engine light turned on and I took the car back to the ...
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1answer
108 views

What are customer laws about clothes warranty in Germany?

I live in a Germany for half of year now, and it's relatively difficult to understand all local laws and regulation, especially if you don't speak German. I bought new sneakers in the large retail ...
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1answer
51 views

Volunteering Breach of Warranty When Returning Goods

Here is the hypothetical situation that my following question will refer to: Person A purchases goods online. Person A modifies goods in a way that would likely void warranty but the item still works....
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2answers
127 views

What legal remedies exist when a computer game crashes a computer?

If a company sells a video game that consistently crashes computers with a certain type of graphics card, does the law allow a consumer to force the game maker to patch the error or otherwise correct ...
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2answers
503 views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
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1answer
63 views

Is there an Implied Law in Texas when you make a purchase?

I purchased a fridge at a used appliance store in Texas. The receipt states "First 90 days: if the Synergy Appliance fails to function during first 90 days, Synergy appliance will repair or replace it ...
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2answers
182 views

How to enforce the terms of a warranty when the company won't acknowledge complaints?

I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier. After not hearing anything back for over a week, I started ...
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1answer
193 views

What do you sue for in a breach of warranty case when no other repair is available?

We purchased a spa from a local dealer and had it delivered approximately one year ago. We immediately reported that over 50% of the jets were not working or working poorly, and were also not ...
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1answer
74 views

Does the EU “2-year guarantee” apply to security vulnerabilities?

As we all know, Android security is a mess. Google fixes security bugs, but it's a matter of luck whether your vendor or carrier decides to deploy the fix to your phone or tablet. In the European ...
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1answer
369 views

Defective puppy from a state without a Puppy Lemon Law?

I recently bought a purebred puppy from a seemingly reputable breeder* in West Virginia. Five days after bringing it home (to PA), it had a seizure. It has had three more in the three weeks I've had ...
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1answer
342 views

Express Warranty on Private Car Purchase

Can statements made about a car's quality be treated as an express warranty? Is there a specific statute that establishes this? I've heard before that things that someone tells you about a car's ...
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1answer
61 views

NY Lemon law out of state buyers

If one lives in NJ and purchases a car in NYC, by law are they covered under the NYC/any lemon law warranty? (assuming the car miles etc meets the lemon law requirements) I read the NY Attorney ...
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1answer
62 views

Extension of warranty due to malfunctioning product

Currently I am struggling with Dell customer support, which inspired me to find out more about my rights as a customer and additional information about general laws which are in place regarding ...
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2answers
318 views

Can a product's manufacturer attach conditions (such as an arbitration agreement) to the sale of its product by third parties?

TL;DR Is the contract of sale, including binding arbitration, referenced on the packaging of Western Digital (WD) products legally binding? To summarise the relevant facts: This is a contract of ...
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1answer
157 views

Are manufacturers allowed to refuse warranty because you did not purchase from an authorized dealer?

In Australia, are manufacturers allowed to refuse manufacturer warranty because you purchased their item from an unauthorized dealer or re seller? Or are they forced to fix my product? Also please ...
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2answers
87 views

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
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0answers
48 views

What happens if a company denies repair of a digital device under warranty?

I hope I'm posting this on the right board. I would just like to ask for advice on this issue of mine regarding a telecom company (PLDT). So the thing is, My mother signed up for an internet plan with ...
3
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2answers
189 views

does pumping bad gas imply that we're required to return to that service station for the repair?

My wife filled her car's gas tank at a station that also provides auto repair service. After driving a few miles, the car's engine started to run poorly, the engine service light turned on, and it ...
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2answers
135 views

Is it possible to distribute BSD (derived) software with a warranty?

(In the following, assume that "I" is not personal, but could be a corporation or group suitable in size and training to perform the tasks) I have received sample code carrying a license patterned ...
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1answer
755 views

Is there a “lemon law” that applies to product lines?

I have a gadget that I purchased ($150), and it's in warranty. I like the item's concept, but it's defective (occasional electronics failure). After doing some research I realized it's a widespread ...
3
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2answers
108 views

If a company takes a long time to service a client, could this be considered a refusal of service?

I have a Nokia smartphone with a defect that I will send in for repair under warranty. I was warned by fellow co-workers and by reviews on the internet that the only repair shop authorized to repair ...
5
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1answer
461 views

Why is “as is” in quotes in the GPL?

In the GPL, why do they put quotes around the phrase here: EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY ...
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1answer
556 views

Excluding Implied Warranties in Multi-national Contracts

I am selling specialized industrial products to a Polish company who will use them at a site in Poland. We have hired a Polish lawyer to help us understand/exclude as many implied warranties as ...