Questions tagged [warranties]
The warranties tag has no usage guidance.
60
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"Lifetime Warranty" terms and conditions changed after purchase
Around four years ago I purchased a pair of William Painter sunglasses through a successful Kickstarter campaign.
The campaign advertised a 'Lifetime Warranty', which they clarified in an FAQ on ...
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Can I viably sue for damages caused by bugs in freeware?
Freeware is software released free of charge. Often times freeware is written by a hobbyist or academic who is looking to create a tool for their field, but is either not interested in profit or ...
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Why is "as is" in quotes in the GPL?
In the GPL, why do they put quotes around the phrase here:
EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY ...
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Can a product's manufacturer attach conditions (such as an arbitration agreement) to the sale of its product by third parties?
TL;DR
Is the contract of sale, including binding arbitration, referenced on the packaging of Western Digital (WD) products legally binding?
To summarise the relevant facts:
This is a contract of ...
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Is a written promise relating to the “workmanship” of software and hardware components create an express warranty under Magnusson-Moss or U.C.C.?
A U.S. auto manufacturer promises in writing that its vehicles will, for the life of their vehicles, receive free hydrogen at its charging stations.
Bob buys such a vehicle. Turns out the vehicle ...
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Claiming statutory warranty for a fault that resulted in the loss of the product
I recently experienced a failure on a rather expensive piece of sport equipment upon its first use. I purchased the product in the UK and experienced the failure in the UK, 2 weeks after purchase. I ...
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Lemon Law: May civil penalties be assessed for the damages more than once and each up to 2 times thereafter?
Hypo...
Bob buys a vehicle for $20,000 with a balance on the new vehicle warranty from the manufacturer; however, soon finds out that the engine, the AC and the radio do not conform to the written ...
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Is it necessary to explicitly disclaim warranties on "private" sales?
When people in Germany and Austria sell their own second-hand goods (used clothing, toys, bicycles, etc.) via online classified ads or auctions, they almost always include a statement explicitly ...
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Is it possible to distribute BSD (derived) software with a warranty?
(In the following, assume that "I" is not personal, but could be a corporation or group suitable in size and training to perform the tasks)
I have received sample code carrying a license patterned ...
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Does replacing the operating system on my laptop void my warranty?
I purchased a typical mid-range laptop in late March this year. It came with Windows preinstalled. As soon as I unpacked the computer I removed Windows and installed Linux. I have been using it ...
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Home warranty dropping the ball, during emergency situation. Any recourse?
I opened a ticket in December when my heater failed. I called my home warranty company(HWA), opened a claim and asked for someone to come out and fix it. They said it would be at least a week, ...
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Does the EU "2-year guarantee" apply to security vulnerabilities?
As we all know, Android security is a mess. Google fixes security bugs, but it's a matter of luck whether your vendor or carrier decides to deploy the fix to your phone or tablet.
In the European ...
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303
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does pumping bad gas imply that we're required to return to that service station for the repair?
My wife filled her car's gas tank at a station that also provides auto repair service.
After driving a few miles, the car's engine started to run poorly, the engine service light turned on, and it ...
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Is there a "lemon law" that applies to product lines?
I have a gadget that I purchased ($150), and it's in warranty. I like the item's concept, but it's defective (occasional electronics failure). After doing some research I realized it's a widespread ...
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Does someone have liability for selling a vehicle that later fails and causes an accident?
Suppose Alice wants to sell a 20 year old car with some structural issue that she knows about. Alice discloses the issue, along with the disclaimer that she is not a mechanic and doesn't claim to know ...
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If a company takes a long time to service a client, could this be considered a refusal of service?
I have a Nokia smartphone with a defect that I will send in for repair under warranty. I was warned by fellow co-workers and by reviews on the internet that the only repair shop authorized to repair ...
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What warranty would gratis software have?
Most, if not all, free and open-source software (FOSS) licenses have a liability/warranty disclaimer. The GPL's disclaimer is especially long:
Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE ...
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SAMSUNG refuses to honor their warranty. How to proceed?
I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart).
The SAMSUNG device is now failing in multiple ways.
I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
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When does the manufacturer warranty for a car start?
When does the manufacturer warranty for a car start?
I was told that it starts when the car was built and the built date is considered to be January 1st of the year of the model, so that it would be ...
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Is phone number required for providing phone warranties in Australia?
When buying a phone in retail store, they ask for my phone number so that they can "provide phone warranties". Is this an excuse to obtain my phone number for marketing purposes? Is it ...
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Are warranties held to the same laws as regular insurers?
In the case a consumer has purchased a warranty – in particular so-called "extended warranties" from a third party warranty vendor – on a vehicle (further, to be clear, I am not talking ...
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Is there a name for this type of warranty?
Imagine a software company produces a website for a client and has the following warranty:
Month 1: Any major or minor code bugs will be fixed free of charge, including any text or graphical errors
...
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Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?
As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
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Can installing Linux on a computer void its warranty for a hardware problem that is obviously entirely unrelated to software?
I bought a new Windows laptop recently and immediately disabled Secure Boot and installed Linux. Today, a screw fell out of the laptop. Obviously, installing Linux had absolutely nothing to do with ...
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63
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Seller liability and pre-owned merchandise malfunction
The below is 100% hypothetical. No event has occurred.
Any reply I receive is not legal advice and I will consult a lawyer if I were to ever need appropriate legal advice.
Let's say I own some baby ...
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Car runs worse since repair after shady dealer interaction
I got some spark plugs replaced on my car, which I got quoted cheaper than the cost of parts due to an error in the dealership's system.
The labour was supposed to be quoted for 3-4 hours plus the ...
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Warranty options a replacement via warranty
Firstly I am based in the UK. I purchased a hedge trimmer back in 2016 which came with a 2 year warranty which became faulty and was replaced under warranty in late 2017.
The replacement is now ...
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Express Warranty on Private Car Purchase
Can statements made about a car's quality be treated as an express warranty?
Is there a specific statute that establishes this?
I've heard before that things that someone tells you about a car's ...
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How does Nevada interpret third-party beneficiary rights for warranties?
According to my old business law textbook, the UCC presents three ways to interpret the rights of third-party beneficiaries of warranties:
The seller's warranties extend to the buyer's household ...
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Returning faulty item under long term UK warranty, but can't find accessory. What's my position?
Long story short, I bought an SD card for my phone. It has a 5 year warranty in the usual terms - replace with similar or better, or full refund, at their discretion. A couple of weeks ago it became ...
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Is there an Implied Law in Texas when you make a purchase?
I purchased a fridge at a used appliance store in Texas. The receipt states "First 90 days: if the Synergy Appliance fails to function during first 90 days, Synergy appliance will repair or replace it ...
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How to enforce the terms of a warranty when the company won't acknowledge complaints?
I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier.
After not hearing anything back for over a week, I started ...
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NY Lemon law out of state buyers
If one lives in NJ and purchases a car in NYC, by law are they covered under the NYC/any lemon law warranty? (assuming the car miles etc meets the lemon law requirements)
I read the NY Attorney ...
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Are manufacturers allowed to refuse warranty because you did not purchase from an authorized dealer?
In Australia, are manufacturers allowed to refuse manufacturer warranty because you purchased their item from an unauthorized dealer or re seller? Or are they forced to fix my product? Also please ...
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Excluding Implied Warranties in Multi-national Contracts
I am selling specialized industrial products to a Polish company who will use them at a site in Poland. We have hired a Polish lawyer to help us understand/exclude as many implied warranties as ...
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Electronics Goods Repair
Let's say I have an electronic product that is out of warranty. Now that the product is no more covered under warranty, shouldn't the respective company be responsible for providing services for ...
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0
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Product failed under warranty. What can I do if the company ignores me
I purchased a product for about $80 which was advertised with a 5 year warranty. I am now in the 4th year of that warranty period and the device has stopped working.
I have emailed the company ...
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What happens if a company denies repair of a digital device under warranty?
I hope I'm posting this on the right board.
I would just like to ask for advice on this issue of mine regarding a telecom company (PLDT).
So the thing is, My mother signed up for an internet plan with ...
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2
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How many times must a warrantied product be replaced?
I bought a pair of boots in the US. They were advertised as being waterproof, but after some [reasonable] use they ceased to be waterproof. I called the company, and their response was basically:
...
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Can the warranty on a laptop be transferred to a new owner?
I'm currently interested in selling my laptop so that I can use the money to help purchase one that better satisfies my needs. It's still in very good condition (no mark or dents) and has only been ...
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Why is disclosing that you offer no warranties so prevalent in documents?
I was signing an NDA and noticed that there was a clause on the owner offering no warranty relating to the document. I never particularly understood this. It is often prevalent in copyleft licenses ...
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Warranty repair and collector's items
I recently watched a YouTube video about a brand new Corvette Z06 engine blowing up after 52 miles. There are many articles about this incident, as well. Barring anything being the owner's fault, ...
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Manufacturer's warranty vs store warranty
I want to make sure I'm thinking about this correctly before I accuse directly.
TL;DR
The big box store is treating my item as covered under their store warranty, with their rules, and not as a ...
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Where does the burden of proof lie with a Warranty repair
When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie?
I have a device that would no longer ...
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Warranty issues on car transmission replacement
I had the transmission in my car replaced by my garage 3 years ago with a 3 year warranty of the transmission seller. In February of this year the engine light turned on and I took the car back to the ...
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Can I ask for the cost of a warrantied item to be replaced via another retailer?
I bought a bike component from a German online retailer, which had a defect. I returned the item to the retailer under warranty, from where it was returned to the manufacturer and scrapped as ...
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When buying a product directly from the manufacturer, which type of warranty applies: store warranty or manufacturer warranty?
In a Dutch chatroom concerning computer hardware, we've had a bit of a discussion concerning warranty for an overheating GPU (AMD Radeon RX 6700XT Reference edition in case it's relevant) that was ...
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Refusal to Transfer Ownership of Laptop
I have purchased a laptop, but the company from which I bought it is refusing to officially transfer the ownership. It's a Dell laptop and Dell have a form for transferring ownership.
I am based in ...
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Purchasing cell phone without warranty
What does it mean when, for a consumer such as myself, purchasing say a Xiaomi phone without a warranty from Amazon? If it states returnable/refundable?
Why should it be a concern?
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What are customer laws about clothes warranty in Germany?
I live in a Germany for half of year now, and it's relatively difficult to understand all local laws and regulation, especially if you don't speak German.
I bought new sneakers in the large retail ...
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