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Questions tagged [warranties]

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"Lifetime Warranty" terms and conditions changed after purchase

Around four years ago I purchased a pair of William Painter sunglasses through a successful Kickstarter campaign. The campaign advertised a 'Lifetime Warranty', which they clarified in an FAQ on ...
Hugh's user avatar
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16 votes
4 answers
9k views

Can I viably sue for damages caused by bugs in freeware?

Freeware is software released free of charge. Often times freeware is written by a hobbyist or academic who is looking to create a tool for their field, but is either not interested in profit or ...
Daniel Goldman's user avatar
9 votes
1 answer
1k views

History of "No Warranty" clauses in software

Almost all free/open source software licenses include a section disclaiming any warranty or liability. This is not new; A 1985 licence for GNU Emacs includes the following: GNU Emacs is distributed ...
Kaia's user avatar
  • 238
5 votes
1 answer
970 views

Why is "as is" in quotes in the GPL?

In the GPL, why do they put quotes around the phrase here: EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY ...
Parthian Shot's user avatar
5 votes
2 answers
500 views

Can a product's manufacturer attach conditions (such as an arbitration agreement) to the sale of its product by third parties?

TL;DR Is the contract of sale, including binding arbitration, referenced on the packaging of Western Digital (WD) products legally binding? To summarise the relevant facts: This is a contract of ...
bwDraco's user avatar
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4 votes
3 answers
115 views

Is a written promise relating to the “workmanship” of software and hardware components create an express warranty under Magnusson-Moss or U.C.C.?

A U.S. auto manufacturer promises in writing that its vehicles will, for the life of their vehicles, receive free hydrogen at its charging stations. Bob buys such a vehicle. Turns out the vehicle ...
HJay's user avatar
  • 467
4 votes
1 answer
317 views

Claiming statutory warranty for a fault that resulted in the loss of the product

I recently experienced a failure on a rather expensive piece of sport equipment upon its first use. I purchased the product in the UK and experienced the failure in the UK, 2 weeks after purchase. I ...
Gusdor's user avatar
  • 141
4 votes
1 answer
298 views

Lemon Law: May civil penalties be assessed for the damages more than once and each up to 2 times thereafter?

Hypo... Bob buys a vehicle for $20,000 with a balance on the new vehicle warranty from the manufacturer; however, soon finds out that the engine, the AC and the radio do not conform to the written ...
kisspuska's user avatar
  • 3,924
4 votes
2 answers
231 views

What warranty would gratis software have?

Most, if not all, free and open-source software (FOSS) licenses have a liability/warranty disclaimer. The GPL's disclaimer is especially long: Disclaimer of Warranty. THERE IS NO WARRANTY FOR THE ...
Someone's user avatar
  • 17k
3 votes
2 answers
612 views

Is it necessary to explicitly disclaim warranties on "private" sales?

When people in Germany and Austria sell their own second-hand goods (used clothing, toys, bicycles, etc.) via online classified ads or auctions, they almost always include a statement explicitly ...
Psychonaut's user avatar
3 votes
2 answers
260 views

Is it possible to distribute BSD (derived) software with a warranty?

(In the following, assume that "I" is not personal, but could be a corporation or group suitable in size and training to perform the tasks) I have received sample code carrying a license patterned ...
Ben Voigt's user avatar
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3 votes
2 answers
447 views

Does replacing the operating system on my laptop void my warranty?

I purchased a typical mid-range laptop in late March this year. It came with Windows preinstalled. As soon as I unpacked the computer I removed Windows and installed Linux. I have been using it ...
lbx1807's user avatar
  • 31
3 votes
1 answer
351 views

Home warranty dropping the ball, during emergency situation. Any recourse?

I opened a ticket in December when my heater failed. I called my home warranty company(HWA), opened a claim and asked for someone to come out and fix it. They said it would be at least a week, ...
mreff555's user avatar
  • 165
3 votes
1 answer
124 views

Does the EU "2-year guarantee" apply to security vulnerabilities?

As we all know, Android security is a mess. Google fixes security bugs, but it's a matter of luck whether your vendor or carrier decides to deploy the fix to your phone or tablet. In the European ...
Heinzi's user avatar
  • 353
3 votes
2 answers
316 views

does pumping bad gas imply that we're required to return to that service station for the repair?

My wife filled her car's gas tank at a station that also provides auto repair service. After driving a few miles, the car's engine started to run poorly, the engine service light turned on, and it ...
Joe Doyle's user avatar
  • 133
3 votes
1 answer
977 views

Is there a "lemon law" that applies to product lines?

I have a gadget that I purchased ($150), and it's in warranty. I like the item's concept, but it's defective (occasional electronics failure). After doing some research I realized it's a widespread ...
Will I Am's user avatar
  • 133
3 votes
1 answer
197 views

Does someone have liability for selling a vehicle that later fails and causes an accident?

Suppose Alice wants to sell a 20 year old car with some structural issue that she knows about. Alice discloses the issue, along with the disclaimer that she is not a mechanic and doesn't claim to know ...
Joshua Frank's user avatar
3 votes
2 answers
175 views

If a company takes a long time to service a client, could this be considered a refusal of service?

I have a Nokia smartphone with a defect that I will send in for repair under warranty. I was warned by fellow co-workers and by reviews on the internet that the only repair shop authorized to repair ...
Gabriel Diego's user avatar
3 votes
2 answers
3k views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
End Antisemitic Hate's user avatar
2 votes
1 answer
348 views

When does the manufacturer warranty for a car start?

When does the manufacturer warranty for a car start? I was told that it starts when the car was built and the built date is considered to be January 1st of the year of the model, so that it would be ...
Sayaman's user avatar
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2 votes
1 answer
112 views

Is phone number required for providing phone warranties in Australia?

When buying a phone in retail store, they ask for my phone number so that they can "provide phone warranties". Is this an excuse to obtain my phone number for marketing purposes? Is it ...
user47071's user avatar
1 vote
2 answers
54 views

Are warranties held to the same laws as regular insurers?

In the case a consumer has purchased a warranty – in particular so-called "extended warranties" from a third party warranty vendor – on a vehicle (further, to be clear, I am not talking ...
CircArgs's user avatar
  • 113
1 vote
1 answer
56 views

Is there a name for this type of warranty?

Imagine a software company produces a website for a client and has the following warranty: Month 1: Any major or minor code bugs will be fixed free of charge, including any text or graphical errors ...
flexi's user avatar
  • 522
1 vote
2 answers
123 views

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
Gabriel Diego's user avatar
1 vote
1 answer
155 views

Can installing Linux on a computer void its warranty for a hardware problem that is obviously entirely unrelated to software?

I bought a new Windows laptop recently and immediately disabled Secure Boot and installed Linux. Today, a screw fell out of the laptop. Obviously, installing Linux had absolutely nothing to do with ...
Someone's user avatar
  • 17k
1 vote
1 answer
64 views

Seller liability and pre-owned merchandise malfunction

The below is 100% hypothetical. No event has occurred. Any reply I receive is not legal advice and I will consult a lawyer if I were to ever need appropriate legal advice. Let's say I own some baby ...
jason m's user avatar
  • 171
1 vote
1 answer
174 views

Car runs worse since repair after shady dealer interaction

I got some spark plugs replaced on my car, which I got quoted cheaper than the cost of parts due to an error in the dealership's system. The labour was supposed to be quoted for 3-4 hours plus the ...
Yousend's user avatar
  • 113
1 vote
1 answer
36 views

Warranty options a replacement via warranty

Firstly I am based in the UK. I purchased a hedge trimmer back in 2016 which came with a 2 year warranty which became faulty and was replaced under warranty in late 2017. The replacement is now ...
Bijington's user avatar
  • 113
1 vote
1 answer
384 views

Express Warranty on Private Car Purchase

Can statements made about a car's quality be treated as an express warranty? Is there a specific statute that establishes this? I've heard before that things that someone tells you about a car's ...
schizoid04's user avatar
1 vote
1 answer
61 views

How does Nevada interpret third-party beneficiary rights for warranties?

According to my old business law textbook, the UCC presents three ways to interpret the rights of third-party beneficiaries of warranties: The seller's warranties extend to the buyer's household ...
In Hoc Signo's user avatar
  • 1,219
1 vote
1 answer
81 views

Returning faulty item under long term UK warranty, but can't find accessory. What's my position?

Long story short, I bought an SD card for my phone. It has a 5 year warranty in the usual terms - replace with similar or better, or full refund, at their discretion. A couple of weeks ago it became ...
Stilez's user avatar
  • 3,189
1 vote
1 answer
158 views

Is there an Implied Law in Texas when you make a purchase?

I purchased a fridge at a used appliance store in Texas. The receipt states "First 90 days: if the Synergy Appliance fails to function during first 90 days, Synergy appliance will repair or replace it ...
Betty's user avatar
  • 11
1 vote
2 answers
1k views

How to enforce the terms of a warranty when the company won't acknowledge complaints?

I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier. After not hearing anything back for over a week, I started ...
Tom Wright's user avatar
1 vote
1 answer
140 views

NY Lemon law out of state buyers

If one lives in NJ and purchases a car in NYC, by law are they covered under the NYC/any lemon law warranty? (assuming the car miles etc meets the lemon law requirements) I read the NY Attorney ...
andre3wap's user avatar
  • 153
1 vote
1 answer
366 views

Are manufacturers allowed to refuse warranty because you did not purchase from an authorized dealer?

In Australia, are manufacturers allowed to refuse manufacturer warranty because you purchased their item from an unauthorized dealer or re seller? Or are they forced to fix my product? Also please ...
Baibro's user avatar
  • 111
1 vote
1 answer
716 views

Excluding Implied Warranties in Multi-national Contracts

I am selling specialized industrial products to a Polish company who will use them at a site in Poland. We have hired a Polish lawyer to help us understand/exclude as many implied warranties as ...
jmac's user avatar
  • 112
1 vote
0 answers
45 views

Electronics Goods Repair

Let's say I have an electronic product that is out of warranty. Now that the product is no more covered under warranty, shouldn't the respective company be responsible for providing services for ...
Niveth Saran's user avatar
1 vote
0 answers
217 views

Product failed under warranty. What can I do if the company ignores me

I purchased a product for about $80 which was advertised with a 5 year warranty. I am now in the 4th year of that warranty period and the device has stopped working. I have emailed the company ...
flexi's user avatar
  • 522
1 vote
0 answers
54 views

What happens if a company denies repair of a digital device under warranty?

I hope I'm posting this on the right board. I would just like to ask for advice on this issue of mine regarding a telecom company (PLDT). So the thing is, My mother signed up for an internet plan with ...
KyleLabs's user avatar
1 vote
2 answers
174 views

How many times must a warrantied product be replaced?

I bought a pair of boots in the US. They were advertised as being waterproof, but after some [reasonable] use they ceased to be waterproof. I called the company, and their response was basically: ...
nuggethead's user avatar
1 vote
2 answers
2k views

Can the warranty on a laptop be transferred to a new owner?

I'm currently interested in selling my laptop so that I can use the money to help purchase one that better satisfies my needs. It's still in very good condition (no mark or dents) and has only been ...
Common Louis's user avatar
0 votes
1 answer
63 views

Why is disclosing that you offer no warranties so prevalent in documents?

I was signing an NDA and noticed that there was a clause on the owner offering no warranty relating to the document. I never particularly understood this. It is often prevalent in copyleft licenses ...
shr4pnel's user avatar
0 votes
1 answer
72 views

Warranty repair and collector's items

I recently watched a YouTube video about a brand new Corvette Z06 engine blowing up after 52 miles. There are many articles about this incident, as well. Barring anything being the owner's fault, ...
Keltari's user avatar
  • 1,198
0 votes
1 answer
765 views

Manufacturer's warranty vs store warranty

I want to make sure I'm thinking about this correctly before I accuse directly. TL;DR The big box store is treating my item as covered under their store warranty, with their rules, and not as a ...
BWhite's user avatar
  • 109
0 votes
2 answers
870 views

Where does the burden of proof lie with a Warranty repair

When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie? I have a device that would no longer ...
Dustybin80's user avatar
0 votes
1 answer
207 views

Warranty issues on car transmission replacement

I had the transmission in my car replaced by my garage 3 years ago with a 3 year warranty of the transmission seller. In February of this year the engine light turned on and I took the car back to the ...
MvdD's user avatar
  • 103
0 votes
2 answers
65 views

Can I ask for the cost of a warrantied item to be replaced via another retailer?

I bought a bike component from a German online retailer, which had a defect. I returned the item to the retailer under warranty, from where it was returned to the manufacturer and scrapped as ...
Will Vousden's user avatar
0 votes
1 answer
50 views

When buying a product directly from the manufacturer, which type of warranty applies: store warranty or manufacturer warranty?

In a Dutch chatroom concerning computer hardware, we've had a bit of a discussion concerning warranty for an overheating GPU (AMD Radeon RX 6700XT Reference edition in case it's relevant) that was ...
Nzall's user avatar
  • 1,385
0 votes
1 answer
238 views

Refusal to Transfer Ownership of Laptop

I have purchased a laptop, but the company from which I bought it is refusing to officially transfer the ownership. It's a Dell laptop and Dell have a form for transferring ownership. I am based in ...
Sam OT's user avatar
  • 161
0 votes
1 answer
68 views

Purchasing cell phone without warranty

What does it mean when, for a consumer such as myself, purchasing say a Xiaomi phone without a warranty from Amazon? If it states returnable/refundable? Why should it be a concern?
paulj's user avatar
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