62 votes

After buying from a brick & mortar shop they've contacted me to say buying things from them is consent to arbitration. Is this legal?

They cannot force a contract on you after the fact. You should leave these numbskulls alone, they are clearly up to something that makes them likely to be sued. I am adding the following: it's not ...
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  • 2,562
60 votes

Is it legal for a store to accept payment by debit card but not be able to refund to it, even in event of staff's mistake?

Could the store give the customer credit or must they actual return the money? The store has the legal obligation to return the money if the customer demands to be reimbursed. Section 155(4)(a) of ...
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49 votes

Motorcycle price dropped less than a year after purchase. Can I get a refund?

You paid a higher amount so you got to drive the latest model for a year. I can buy a lower amount right now, but I only get to drive last year's model. Or I can pay a higher amount to drive the ...
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49 votes
Accepted

Is it legal for a business to refuse service to a former customer in retribution for them leaving negative online reviews of the business?

A business owner can normally refuse service for any reason unless anti-discrimination law, or some other specific law, applies. "Critic of the business" is not a protected class. Whether a ...
user avatar
43 votes

Is it legal for an oil company to charge customers a different price per gallon for the same oil?

In general, a seller may make different and inconsistent sales terms with different customers on whatever basis the seller chooses. In some jurisdictions, for some kinds of transactions, specific laws ...
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42 votes
Accepted

After buying from a brick & mortar shop they've contacted me to say buying things from them is consent to arbitration. Is this legal?

Technically speaking, it's not illegal: spontaneously making a false statement to someone does not fall under any of Ohio's laws regarding fraud or the like. It also doesn't have any legal effect. ...
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  • 5,581
29 votes
Accepted

"Lifetime Warranty" terms and conditions changed after purchase

It's not legal The terms that you agree when you enter a contract can only be changed if: the contract provides for variation of its terms and then, only in accordance with that procedure. This may ...
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  • 157k
25 votes

Is it legal for an oil company to charge customers a different price per gallon for the same oil?

This answer is based on U.S. law. Unless the oil company is a regulated utility, the answer is yes, it can charge different prices to different people for any reason that doesn't violate a ...
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  • 139k
21 votes

Can a service provider force a price increase?

When I signed up over 5 years ago, I signed a contract agreeing to a specific service at a specific price and I was locked-in for 24 months, lest I be charged a penalty for early breach of ...
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  • 20.3k
21 votes

Is it legal for a store to accept payment by debit card but not be able to refund to it, even in event of staff's mistake?

Based on how the debit clearinghouses work, it's fantastically unlikely that the retailer is unable to reverse/refund a transaction. That is how the banks want you to do it!!!! The reason is simple: ...
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20 votes
Accepted

Statutory right to return shoes bought online that don't fit

Since you bought these online the Consumer Contract Regulations are going to be in effect here (if the price of the goods was over £42 anyway), (legislation) Where your cutting the tags off and ...
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  • 3,207
17 votes
Accepted

Can I compel a retailer to provide order details (serial number)?

The retailer You can try making a subject access request under Articles 15(1) and 15(3) of the UK GDPR. Provide as much information as you can (your name, date of purchase, store you purchased it from,...
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  • 4,405
17 votes

Is Price Discrimination in the Software Industry legal in the US? (Sneakers resale software case)

The US federal Robinson-Patman Act applies only to a sale of tangible goods to different retailers at different prices in interstate commerce. See "Robinson-Patman Act" at investopedia. ...
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16 votes
Accepted

Is there such thing as reasonable expectation for delivery time?

Yes there is If no estimate is provided, the reasonable time is 30 days. Findlaw's page on Shipping Goods and the 30-Day Rule says: If the business is unable to ship within the promised time or ...
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16 votes

Can "Right to Repair" laws (or other laws) require a company to open source their proprietary firmware?

The Right to Repair generally talks about hardware, not firmware or software, and only to the point of restoring "original" functionality. For example, RTR would make it prohibited to have ...
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  • 704
14 votes

What is a misrepresentation made after a contract is signed?

There is no misrepresentation by the bank as you describe it, there is negligence by the account holder to comply with the terms of the account. The bank made no representation at all regarding a ...
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  • 164k
12 votes
Accepted

Dispute unpaid debt of a deceased family member

Dead people have to pay their debts just like everybody else It is one of the primary roles of the executor to make sure this happens. Dead people can dispute a debt just like everybody else Just ...
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  • 157k
12 votes

Is Price Discrimination in the Software Industry legal in the US? (Sneakers resale software case)

Jurisdiction: england-and-wales If you are purchasing as a consumer (which is implied from your tag) then this could amount to bait advertising under the Consumer Protection from Unfair Trading ...
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  • 4,405
12 votes
Accepted

Is Price Discrimination in the Software Industry legal in the US? (Sneakers resale software case)

There are a couple of unusual things going on here. Users buy and sell licenses at way-below-retail prices. This is very odd in the software world. Software licenses are almost never assignable and ...
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  • 814
11 votes

Motorcycle price dropped less than a year after purchase. Can I get a refund?

No sane nation would try to control prices like that. You paid more but you have held the product since that time. It is generally accepted that goods released with a brand year decline in value as ...
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  • 2,562
11 votes

Motorcycle price dropped less than a year after purchase. Can I get a refund?

I purchased a motorcycle in 2018. It was a new model. Towards the end of the year Honda launched yet a new version and to get rid of the 2018 stock dropped the price of of about 15% (£1000 from the ...
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  • 3,207
11 votes

Motorcycle price dropped less than a year after purchase. Can I get a refund?

It's not your bike. This is actually a good thing for you. If you've got a PCP deal, the finance company owns the bike and you are renting it from them for the duration of the contract. At the end of ...
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  • 111
10 votes
Accepted

Can a store accuse me of something and ban me without proof?

In theory, a store can ban you or anyone else for any reason except those protected by law against discrimination. As a practical matter, you potentially have various forms of recourse. The first ...
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  • 6,140
10 votes

Is it legal for an oil company to charge customers a different price per gallon for the same oil?

Note that this is a US-centric answer, and even within the US, the level of regulation of utilities (generally electric, gas, water; and generally excluding things like oil delivery) varies ...
user avatar
10 votes

Can "Right to Repair" laws (or other laws) require a company to open source their proprietary firmware?

No The right to repair proposals are not for a right to fix design choices or design defects.
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  • 8,020
9 votes
Accepted

Insurance - Forced to call for cancellation

Such a right would only exist if the legislature has created it by some act. Insurance is excluded under the class of covered contracts under The Consumer Protection (Distance Selling) Regulations ...
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  • 164k
9 votes
Accepted

What do I need to do after being shipped a wrong order?

This is an internet transaction Internet transactions can be reversed within 14 days after delivery of physical goods without the need to state reasons in germany. That is "Rücktritt vom ...
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  • 16k
8 votes
Accepted

Is an 'MP3/MP4 Player' that cannot play .mp4 files, "misdescribed" under the Sales of Goods Act 1979?

It says it's an "MP4 player" but it doesn't play MP4s. This seems rather straightforward to me---assuming it really doesn't play any kind of MP4 at all. I would agree you could go back to the shop ...
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  • 673
8 votes

Are there laws disallowing discriminatory pricing based on the customer's employment?

Washington D.C.'s anti-discrimination laws currently include political affiliation and source of income. Given that the city is home to a wide arrange of political actors from Congressmen/women to ...
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  • 16.9k
8 votes
Accepted

Is it legal for Steam to disable content on my PC?

Yes, it is legal for Steam to disable content on your PC because when you downloaded the Demo for the game "Observer", you "clicked through" and agreed to either a TOS (Terms of ...
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  • 17.6k

Only top scored, non community-wiki answers of a minimum length are eligible