14 votes
Accepted

Is generating automatic requests illegal?

What you are doing is commonly referred to "web scrapers" and they are legal in the EU. What you cannot do is extract personal data. Since the data you are aggregating is non-personal data, ...
sevensevens's user avatar
  • 1,525
14 votes

Can a religious baker refuse service to an underage couple-to-be, in accordance with his deeply-held religious beliefs?

As cited by @xuhdev, discrimination on the basis of marital status is prohibited in Colorado. And, even though age is not on the list, the couple could claim that you discriminate them based on their ...
Greendrake's user avatar
9 votes
Accepted

Can a store accuse me of something and ban me without proof?

In theory, a store can ban you or anyone else for any reason except those protected by law against discrimination. As a practical matter, you potentially have various forms of recourse. The first ...
Libra's user avatar
  • 6,440
6 votes
Accepted

Refusing service based on sexual orientation

LegalZoom did not get it wrong. The case Masterpiece Cakeshop v. Colorado Civil Rights Commission was under Colorado law (hence it was against the Colorado Civil Rights Commission), not federal law. ...
user6726's user avatar
  • 215k
6 votes

Can a religious baker refuse service to an underage couple-to-be, in accordance with his deeply-held religious beliefs?

In your hypothetical situation, I'm not aware of any law that prohibits denial of service merely because of age. (But as other answers show, marital status discrimination might and might not be ...
xuhdev's user avatar
  • 1,134
5 votes
Accepted

Service provider states I terminated the agreement by moving to a location they do not service, am I liable?

This is actually pretty standard. You have a contract with a business to provide some service, and you get a bargain on the price of the service as long as you stay with them for some period, such as ...
user6726's user avatar
  • 215k
5 votes
Accepted

Is it legal to exclude customers from your surveys knowing that they might be displeased with your service?

There is no requirement that a service company do customer surveys at all, or that it report the results. If they use customer surveys in advertising and the results are falsified or misleading, that ...
David Siegel's user avatar
5 votes

Can a market store refuse service and kick me out because I asked other customer to cover mouth after coughing with no mask protection amid COVID-19

Farmer's Market is private property, which means that the owner gets to set the rule according to which you are allowed to enter and remain on their property. There is no fundamental right to be in a ...
user6726's user avatar
  • 215k
5 votes
Accepted

Is it illegal for a business to ask for proof that an animal is a service animal?

No, you cannot ask for proof/documentation. According to the U.S. Department of Justice: In situations where it is not obvious that the dog is a service animal, staff may ask only two specific ...
animuson's user avatar
  • 4,305
4 votes

Is what the customer service of a health insurance company tells one of their customers legally binding?

If I may paraphrase the scenario: The customer has a contract with the insurer The customer is contemplating undergoing a certain procedure and is unsure if it is covered under the contract The ...
Dale M's user avatar
  • 205k
4 votes
Accepted

What to do if complaint is submitted as feedback

In the UK, if you're in a regulated sector e.g. financial services or health services, there are obligations relating to complaints handling. E.g. the Financial Conduct Authority sets out complaints ...
Lag's user avatar
  • 16.4k
4 votes

Can a religious baker refuse service to an underage couple-to-be, in accordance with his deeply-held religious beliefs?

Just to be clear, the initial linked Q&A does not show that bakers in certain US states can legally refuse service on the basis of sexual orientation, is concludes that federal law does not ...
user6726's user avatar
  • 215k
3 votes

Refusing service based on sexual orientation

That article is dated 2015, and there have been some changes since then in this still developing field of law. The case referred to was probably Masterpiece Cake Shop, after on;y the first round of ...
David Siegel's user avatar
3 votes

I have multiple Gift Cards for a retailer but they refuse to let me apply more than one per order. Is this legal?

It would depend on the terms and conditions of the gift card. If the gift card is a present of the shop owner, then they can set (within reason) the terms and conditions they like. If I buy a gift ...
gnasher729's user avatar
  • 33.4k
3 votes

Is what the customer service of a health insurance company tells one of their customers legally binding?

I'm going to go out on a limb somewhat and say that claims made by a customer service representative are not binding, and are only advisory. The reason is that the company is only bound by the terms ...
user6726's user avatar
  • 215k
3 votes

Can a store accuse me of something and ban me without proof?

A store is allowed to ban anyone from service, for any reason (except for discriminatory reasons, e.g. racism, sexism etc). The store is private property, and reserve the absolute right to deny entry....
Shazamo Morebucks's user avatar
3 votes
Accepted

What would happen after service given but can't agree on payment method

If this requirement was not made before rendering the service, you are under no obligation to accept the term. You and the service provider must now find an agreeable method of payment. You still owe ...
Patrick87's user avatar
  • 4,254
3 votes
Accepted

UK: Returning damaged items without option for free replacement?

Yes, it's absolutely legal. It turns out that UK retailers offer replacement out of their own politeness and are not required to do so by law. If they gave you refund then that's all they need to do.
Smart455's user avatar
  • 136
3 votes

Does any legal reason prevent customer service departments from addressing situations which have given rise to police involvement?

There’s some truth in it When a matter, particularly a criminal matter, is before a court or sub judice, public comment is forbidden and may be contempt of court unless they are “a fair and accurate ...
Dale M's user avatar
  • 205k
3 votes
Accepted

Is there any need to offer communication by standard/interoperable/asynchronous means?

Not for normal correspondence There are laws that require a specified channel of communication for specific purposes such as a physical address for the service of legal notices, but there is no ...
Dale M's user avatar
  • 205k
2 votes
Accepted

Am I breaching any laws/policies for publicly posting customer service interactions?

It may be illegal for you to record a phone conversation or Skype-like session (i.e. voice recording), unless you get permission of all parties (that depends on where you and they are located). There ...
user6726's user avatar
  • 215k
2 votes
Accepted

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

You would need to read the terms of the warranty and of any statutory warranty that applies (for example, in Australia goods must last a "reasonable time" by law - a "reasonable time" for a washing ...
Dale M's user avatar
  • 205k
2 votes

What to do if complaint is submitted as feedback

You have no legal obligation to accept, acknowledge, respond to or in any way deal with complaints You can practice poor customer service if you like providing you comply with the law.
Dale M's user avatar
  • 205k
2 votes

Is it legal to provide customer service only via social media (UK)

It is not legal in the case of a company. They must also accept communications by post. In the UK, "a company must at all times have a registered office to which all communications and notices ...
JBentley's user avatar
  • 7,797
2 votes

What are the legal consequences of 'closing a bank account'?

Here is what should have happened, under US law. First, revoke authorization to take money: in writing. Second, inform the bank in writing that you have revoked authorization. You can also give your ...
user6726's user avatar
  • 215k
2 votes

Does any legal reason prevent customer service departments from addressing situations which have given rise to police involvement?

Most likely the person you asked cannot tell you because (a) police is involved and (b) they have orders from their boss not to give out any information if police is involved. And since this works (...
gnasher729's user avatar
  • 33.4k
1 vote
Accepted

What are the legal consequences of 'closing a bank account'?

Can the bank write in the banking contract that 'closing the account' does not actually close it? Yes, it can and it explicitly does. That question does not indicate which bank they were doing ...
MonkeyZeus's user avatar
  • 1,094
1 vote

Online service disruptions. Can we claim our money back?

If PayPal are in breach of their contract you can sue for damages Economic loss is calculable and there are various methodologies for doing so. Your lawyer will probably have you engage an expert ...
Dale M's user avatar
  • 205k
1 vote

Charging without posting price?

Normally, a fast food place will make clear whether or not refills are free and at a minimum, provide a price from a printed tariff of prices on request. Customary practice would clarify the default ...
ohwilleke's user avatar
  • 206k

Only top scored, non community-wiki answers of a minimum length are eligible