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13 votes

Shop refuses to refund lost parcel

DISCLAIMER: Between edits and comments, the original question has morphed from being about cash-back, to cash-equivalent store credit, to voucher for a percentage off the next purchase, to an actual &...
Michael Hall's user avatar
  • 4,612
8 votes

“No returns” policy for private individuals selling items “buy it now” style on eBay

england-and-wales If Bob took possession of the item, there's nothing wrong with the item and Bob just changes his mind about wanting it, he doesn't have the right to return it to private seller Alice....
Lag's user avatar
  • 17.3k
6 votes

Landlord has broken lease agreement and not refunding the money

Consider the possibility that the "landlord" actually has no ownership rights to the property that you tried to lease and that they scammed you. See if you can find online the real owner of ...
MTA's user avatar
  • 1,448
5 votes

If you arrive late to a hotel, can they keep your entire payment even if they resold your room to someone else?

germany This is answered there (in German): https://passagierrechte.org/Anspr%C3%BCche_eines_Hotelgastes_bei_Nichtantritt_der_Buchung To paraphrase the main points: There is no special regulation, it ...
Roland's user avatar
  • 721
5 votes

Shop refuses to refund lost parcel

I don't follow your argument. It is irrelevant what the shop receives. You have already received some benefit and the shop is refunding you the rest. So, you are not out of pocket. As a customer ...
Rohit Gupta's user avatar
5 votes

Can meeting of the minds be premised on a dialog with an agent even though terms are accepted on a webpage?

No As described, Bob and the agent clearly did not have anything like a meeting of the minds necessary to form a contract. In fact, the agent explicitly said they could not accept the booking. ...
Dale M's user avatar
  • 213k
4 votes
Accepted

Is someone under legal obligation to return a wrongfully issued refund?

Ignoring morals, is there legal obligation for him to attempt to return the refund? No, but he must pay for the goods if the supplier asks. Does this fall under unjust enrichment? No. This is ...
Dale M's user avatar
  • 213k
4 votes
Accepted

Holding refunds for pre-orders until the items become available

Consumer Protection In addition to whatever the provisions of the contract may be, consumer protection laws will apply to this transaction, and will override any contrary provisions in the contract. ...
David Siegel's user avatar
4 votes

New home builder refund of deposit

If the dispute is over the return of a $5000 deposit, that is probably small enough that it can go to small claims court (the limits are set by the particular state). However, consulting an attorney ...
user6726's user avatar
  • 215k
3 votes

How to get my money back from hotels.com, paid for non-existing apartment?

You are entitled to a refund, since the "hotel" breached their contract with you. You can sue both the booking company and the individual, though identifying and serving legal notice on the ...
user6726's user avatar
  • 215k
3 votes

New home builder refund of deposit

Be very, very careful It looks like you want to terminate a contract and, from what you describe, it appears you do not have a valid cause to do so. That's called repudiation and it allows the builder ...
Dale M's user avatar
  • 213k
3 votes

“No returns” policy for private individuals selling items “buy it now” style on eBay

australia Blanket “no returns” clauses are illegal See ACCC v Valve. Under the Australian Consumer Law (ACL), purchasers of goods have a statutory right to a refund in the event of a major fault with ...
Dale M's user avatar
  • 213k
3 votes

What rights does a consumer have around refund when service provider temporarily closes?

Your have the right that you agreed to in the contract Specifically: "You agree that you will not be eligible for any refund for the temporary interruption in services during the period." ...
Dale M's user avatar
  • 213k
2 votes

Must medical providers initiate a refund when they charge a customer more than the insurance-adjusted amount?

They’re not entitled to keep it, but you do have to ask It’s important to remember Hanlon’s razor in these circumstances: never attribute to malice that which can be adequately explained by stupidity. ...
Dale M's user avatar
  • 213k
1 vote

Does the Consumer Rights Act (2015; UK) apply to an explicit warranty?

If a product is supposed to last for three years, then getting half the price for one year of usage couldn’t be considered fair. Three years warranty doesn’t mean “it will break down after three years ...
gnasher729's user avatar
  • 34.3k
1 vote
Accepted

Is there a statutory basis for rail operators' so called "delay repay" schemes?

Yes In the EU, EU Regulation 1371/2007 dictates, when and how railway companies need to repay you for late times. This was incorporated in UK law and is currently still active, but changes are ...
Trish's user avatar
  • 40.4k
1 vote

Not returning a refund for a car purchase

What are the legal aspects the purchaser might wish to consider to get their deposit back? You demand a return of the deposit, and if it doesn't happen, you sue them if it is cost effective to do so (...
ohwilleke's user avatar
  • 220k
1 vote

What are the refund rules for a global digital service where the user will be charged later?

Rewards I’m going to use “reward” rather than “bounty” as in modern usage, bounty has a stronger connotation of apprehending or killing a criminal and I hope that’s not what your website is about. In ...
Dale M's user avatar
  • 213k

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