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Legally speaking, compensation is related to a person doing something wrong, such as not providing the thing you contracted for, including providing a defective instance. From your description, the problem seems to be (from one perspective) that you aren't happy with with the product delivered, or (from the other perspective) that they delivered defective ...


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germany Yes, such clauses are common and useful. § 437 BGB describes the rights of the buyer in case of defects, such as reducing the purchase price, demanding cure, or revoking the contract. But these options only exist “unless otherwise specified”. That means an individual contract can exclude these rights (commonly called a Gewährleistungsausschluss). ...


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