Situation: there is a cell phone account in my sister's name. However, she does not use any of the lines, and she does not pay for it (payment comes out of my personal credit card automatically). I was added as an authorized user on the phone account.

I called the phone company to change the address, this is the conversation:

Rep: I need to speak to the account holder to change the address. You are the authorized representative and not authorized to make changes to this account.

 

Me: fine, how do I change account ownership to me?

 

Rep: You can go to the store with the account holder, each of you need 2 pieces of ID, then, it will be changed.

 

Me: I heard from store employees that the change will result in the phone plan price to increase, is that true?

 

Rep (after a long hold): No, the rates will remain the same after the name change.

Now, I have an app on my phone that automatically records all conversations. Canada is a 1-party-consent state. I, therefore, can legally record a call I am involved in. The representative stating "the price will not change after the account ownership changes" on a phone call I record--does that constitute a verbal contract. That if I were to go to the store and the prices increased after a name change/account transfer, they are in breach of?

Situation: there is a cell phone account in my sister's name. However, she does not use any of the lines, and she does not pay for it (payment comes out of my personal credit card automatically). I was added as an authorized user on the phone account.

I called the phone company to change the address, this is the conversation:

Rep: I need to speak to the account holder to change the address. You are the authorized representative and not authorized to make changes to this account.

Me: fine, how do I change account ownership to me?

Rep: You can go to the store with the account holder, each of you need 2 pieces of ID, then, it will be changed.

Me: I heard from store employees that the change will result in the phone plan price to increase, is that true?

Rep (after a long hold): No, the rates will remain the same after the name change.

Now, I have an app on my phone that automatically records all conversations. Canada is a 1-party-consent state. I, therefore, can legally record a call I am involved in. The representative stating "the price will not change after the account ownership changes" on a phone call I record--does that constitute a verbal contract. That if I were to go to the store and the prices increased after a name change/account transfer, they are in breach of?

Situation: there is a cell phone account in my sister's name. However, she does not use any of the lines, and she does not pay for it (payment comes out of my personal credit card automatically). I was added as an authorized user on the phone account.

I called the phone company to change the address, this is the conversation:

Rep: I need to speak to the account holder to change the address. You are the authorized representative and not authorized to make changes to this account. 

Me: fine, how do I change account ownership to me?

Rep: You can go to the store with the account holder, each of you need 2 pieces of ID, then, it will be changed.

Me: I heard from store employees that the change will result in the phone plan price to increase, is that true?

Rep (after a long hold): No, the rates will remain the same after the name change.

Now, I have an app on my phone that automatically records all conversations. Canada is a 1-party-consent state. I, therefore, can legally record a call I am involved in. The representative stating "the price will not change after the account ownership changes" on a phone call I record--does that constitute a verbal contract. That if I were to go to the store and the prices increased after a name change/account transfer, they are in breach of?

Situation: there is a cell phone account in my sister's name. However, she does not use any of the lines, and she does not pay for it (payment comes out of my personal credit card automatically). I was added as an authorized user on the phone account.

I called the phone company to change the address, this is the conversation:

Rep: I need to speak to the account holder to change the address. You are the authorized representative and not authorized to make changes to this account.

Me: fine, how do I change account ownership to me?

Rep: You can go to the store with the account holder, each of you need 2 pieces of ID, then, it will be changed.

Me: I heard from store employees that the change will result in the phone plan price to increase, is that true?

Rep (after a long hold): No, the rates will remain the same after the name change.

Now, I have an app on my phone that automatically records all conversations. Canada is a 1-party-consent state. I, therefore, can legally record a call I am involved in. The representative stating "the price will not change after the account ownership changes" on a phone call I record--does that constitute a verbal contract. That if I were to go to the store and the prices increased after a name change/account transfer, they are in breach of?