I purchased a domain name via a web hosting provider. It was priced on their website as £7.99. I've paid for it and received a confirmation email and an invoice (stipulating the name of the domain, the period of 1 year, and 'paid') In my account I noticed that its status is 'pending' so I opened a support ticket. What I received was:
Thank you for your order with us. Unfortunately, we can not register this domain for you at the price listed on our site due to the fact that domain registry considers 'example.club' as premium domain and the price becomes much higher. This domain will cost $ 4560.47 each for 1 year. These rules are established by domain registry, so neither we not our partner registrar NameCheap can affect this, unfortunately. Please choose another name for your domain with extensions .club and we will be glad to assist you with domain registration.
Do they have the right to do it? I mean, they already sold it to me. My point is if they don't know the real cost of a domain, they shouldn't be offering such a service to customers, should they? Obviously I see it as extremely poor practice but are they breaching any law/consumer rights?
When I pointed out that they've already sold it to me (got an invoice and confirmation email), they said that as per one of the point of their T&C they reserve the rights to pass any additional charges on to customers. The point of T&C in question is as follows:
- Billing. If You signed up for a monthly payment plan, Your monthly billing date will be determined based on the day of the month You purchase the products or services. If that date falls after the 28th of the month, then Your billing date will be the 28th of each month. If You signed up for an annual (or longer) payment plan, and You elected the automatic renewal option, Name_of_company will automatically renew Your services when they come up for renewal and will take payment in accordance with the designated payment method at Name_of_company’s then current rates.
If for any reason Name_of_company is unable to charge Your account for the full amount owed Name_of_company for the products and/or services provided, or if Name_of_company is charged a penalty for any fee it previously charged to You, You agree that Name_of_company may pursue all available remedies in order to obtain payment. If You pay by credit card and if for any reason Name_of_company is unable to charge Your credit card with the full amount of the services provided, or if Name_of_company is charged back for any fee it previously charged to the credit card You provided, You agree that Name_of_company may pursue all available remedies in order to obtain payment. You agree that among the remedies Name_of_company may pursue in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to You of any domain names or products and/or services registered or renewed on Your behalf. Name_of_company reserves the right to charge a reasonable administrative fee for administrative tasks outside the scope of its regular services, including additional costs that it may incur in providing the services and pass these costs along to You.
Are they within their rights to do it? What do you suggest I do it? Thank you
EDIT: Just to clarify: The company is happy to refund my £7.99 and cancel the purchase. They just say: it turns out you cannot have this domain for £7.99, you'd have to pay a few thousands pounds. I don't think there's any intent to scam customers. I think it's more of case of faulty system/incompetence. My take on it is they've already sold it to me, haven't they? Is it not binding at the price on the invoice? I'd rather they honoured the transaction that took place at the advertised price. They are happy to cancel everything and refund my money but why should I? I've already bought it? If they made a mistake or have a system on their website that does not provide the true price, it's not my problem.
Am I wrong in assuming the above?