According to FL Statute 934.03 (outside of limited exceptions), you are required to gain all-party consent to record communications deemed to have an expectation of privacy.
It seems this includes when a customer calls a business although I would argue in 2021 no one would be shocked to find out calls to a business are recorded. I digress.
The standard notification we are used to is the recording on connection:
This call may be recorded for quality assurance purposes.
I'm not sure this is necessarily gaining explicit consent but it may be implied if a caller continues. I digress.
I'm curious about the other ways of gaining consent, implied or otherwise.
Could I include in all of my customer contracts that "Calls made to the Company are recorded for quality assurance purposes and, further, calling the Company implies your consent to being recorded."
What if this plays only once per unique phone number calling per month. Does that provide consent to recording all calls?