If a customer places an order on a website, later decides to cancel the order, but the website ships the order, is it the website's discretion whether or not to refund the customer?
2
-
Did the customer refuse delivery of the shipment?– user662852Commented Apr 4, 2016 at 21:36
-
1It can also matter how much later, since there are laws allowing cancelling online orders (the "cooling-off" period: 3 business days for US federal rules).– user6726Commented Apr 4, 2016 at 21:46
Add a comment
|
1 Answer
Depends on the circumstance, however, if it is a typical sales website the common law position is that a contract is formed when they accept your offer - either by acknowledging acceptance in an email or dispatching the goods; at that point both parties are legally bound.
The actual terms of the contract May and probably will deal with returns and refunds but generally you do not have a common or statute law right to return goods unless they are faulty.
