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Who is liable when a consumer sues a company?

Recently, a vegan customer decided to sue Burger King for cooking a plant-based burger on a grill also used for cooking meat.

This got me thinking: who would usually be liable for this sort of case?

Would it be...

  • the franchisor (Burger King),
  • the franchisee (the actual restaurant owner), or
  • the employee

I'm interested in not only the answer in Florida, where this occurred, but in other places around the world too.