The charter contains a "Right to good administration" in Title V, "Citizens' Rights".

The first sentence is (emphasis by me):

1. Every person has the right to have his or her affairs handled impartially, fairly and within a reasonable time by the institutions, bodies, offices and agencies of the Union.

Does this bind the national institutions as well?

The background I'm asking this is that I'm trying to get an appointment in Berlin so that I can apply for an ID card. Having an identification is a legal requirement in Germany but the website that is to be used except in emergencies (which this isn't) responds always with "We are sorry, but there are no appointments available." This is a known issue in Berlin.

Does the quoted article create and an obligation for the German/Berlin government to provide a working administration?

The charter contains a "Right to good administration" in Title V, "Citizens' Rights".

The first sentence is (emphasis by me):

1. Every person has the right to have his or her affairs handled impartially, fairly and within a reasonable time by the institutions, bodies, offices and agencies of the Union.

Does this bind the national institutions as well?

The background I'm asking this is that I'm trying to get an appointment in Berlin so that I can apply for an ID card. Having an identification is a legal requirement in Germany but the website that is to be used except in emergencies (which this isn't) responds always with "We are sorry, but there are no appointments available." This is a known issue in Berlin.

Does the quoted article create an obligation for the German/Berlin government to provide a working administration?