Timeline for Is there a recourse against UPS for not delivering packages on time?
Current License: CC BY-SA 3.0
11 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jul 1, 2022 at 18:34 | comment | added | Elliptical view | When they shipped my package to the wrong city, then further returned it as "refused", I wrote a letter to my vendor with all of the information, and telling them I would support a claim against UPS, this worked. UPS called me to verify that I had not received the package, and the vendor got their money back for the shipment. But it took some doing to figure out what to do and how to do it. So yes, the shipper has the right to file a claim against UPS for not delivering the package properly. | |
| Jul 12, 2015 at 18:47 | comment | added | feetwet♦ | @cnst: Again, law isn't really going to help you here. You can certainly write demand letters without any legal justification, and that might help get the attention you want. There is an art to writing, calling, and complaining effectively, but that's too big a topic to cover here. Note also: Even if you were the shipper you might not have a satisfactory claim for delayed and/or misdirected delivery: you should check UPS's contracts if you want to take that approach.. | |
| Jul 12, 2015 at 17:48 | comment | added | cnst | So, what's the practical resolution here? They've even ended up mis-delivering my packages to different businesses at an entirely unrelated ZIP-Code and address than the one I specify. Am I supposed to send a package to myself, or to open an account with UPS, and make sure a vendor I buy from would ship a package to me through my account, such that I'd have standing? Perhaps there's still some sort of letter I could write to them asking for a symbolic 100$ compensation for these issues, for them to signify that they're taking this issue seriously and will fix it sooner than later? | |
| Jul 11, 2015 at 4:02 | comment | added | cnst | @feetwet, but doing a charge-back is impractical -- it would bring one back to square one, except for the time wasted, which won't be returned or compensated, plus one'd have to acquire the goods in person, likely having to spend more time and money again; this would hardly be the resolution anyone would be happy with. | |
| Jul 11, 2015 at 3:49 | comment | added | feetwet♦ | @cnst: Lawsuits are a last resort, and rarely practical for routine commercial disputes. If you contract with a merchant for delivery of goods by a certain date then your terms of service with that merchant should outline your recourse for failures. For consumer mail-order commerce the easiest approach is to pay with a charge card and make a charge-back if the merchant doesn't satisfy its obligations. If the merchant contracts with other parties to satisfy its obligations you are not normally a party to those sub-contracts. This is the legal reality. But other practical solutions exists. | |
| Jul 11, 2015 at 3:07 | comment | added | cnst | So, I'm supposed to sue the merchant for UPS claiming my ZIP Code is invalid? Shouldn't, then, UPS be a party to the suit, too? | |
| Jul 10, 2015 at 17:24 | comment | added | cpast | @cnst Not all problems fall within the realm of law. Sometimes, the solution is "shop elsewhere." That said, keep in mind that a potential claim against the merchant is independent of their claim against the shipper (for instance, if Fedex gives a package to USPS and USPS screws up, Fedex is liable to their customer whether or not they go after USPS) | |
| Jul 10, 2015 at 17:13 | comment | added | feetwet♦ | @cnst - I know and agree. But law is almost certainly not the answer to this sort of problem. There are other ways to apply pressure to a company and/or to seek their help, given that we live in a vaguely meritocratic/profit-oriented/free-market society. You might get some practical advice for dealing with this sort of problem at lifehacks.stackexchange.com | |
| Jul 10, 2015 at 16:53 | comment | added | cnst | But this doesn't really work in practice. The merchant clearly doesn't have much interest to pursue this issue here, since for all they know, the address indeed may be wrong. There should be some way for me to enforce an action here. | |
| Jul 10, 2015 at 16:42 | comment | added | animuson♦ | Right. It's also worth noting that unless you chose a service like 1 or 2-day delivery, the carrier has absolutely no obligation to deliver a package "on time" - delivery estimates are just that, estimates. | |
| Jul 10, 2015 at 16:23 | history | answered | feetwet♦ | CC BY-SA 3.0 |