I have an account at an online only bank. There are no physical branch locations for me to visit. 8 months ago I had an issue trying to log in and called their customer support to try to get it resolved. They told me it's a technical issue, gave me a case number and told me they'd contact me once it's resolved.
I've since called a few times and each time they tell me that it's already been escalated and as a technical issue they don't have any timeline for how long it will take for my access to be restored.
I can still check my balance etc. over the phone, but I can't use mobile deposit for example. Are there any legal requirements for allowing access to my account that I might be able to cite when trying to get this issue further escalated?
(When I asked what I was supposed to do about not being able to mobile deposit, I was told I could send the check in by mail to get it processed, so I'm not sure if they could claim I still legally have access to my account, or if there even is such a concept as having legal access to an account.)