I live in the UK. A few months ago, I registered at a gym. The employee there told me that I could cancel the subscription at any time. I didn't sign any contract, just gave my information.
Fast forward last month, I asked to cancel my subscription. They responded that "a welcome email was sent to me after my registration containing the terms and conditions of the gym and a 12-month obligation". Since I did not contest that email, I am bound by a contract.
I never received this email and I cannot find such an email anywhere (might had gone in the spam and then deleted, I'll never know). I asked them in writing (registered letter) to provide me of a proof that they sent the email to my account (including the email headers) or any other proof that I entered into a contract with them, but they haven't responded in 2 weeks.
Is what they did legal? For instance, if I send to someone an email saying "you will pay me £x per month for 12 months for this service and this is a binding contract unless you reply to me in 14 days rejecting", is it legally binding?
Can I cancel the payments unilaterally? They don't have any signed or verbal contract. Who has the burden of proving if I received the email or not?
This is not about the money. I am just upset by their business model. The employee clearly told me I would be able to cancel with 1 month notice which he now refuses to have said. Sending at email as a binding contract without verification of receipt is sneaky at the best.