I was just charged £30 (over the phone) to update my address with an insurance company. I didn't contest it at first and pulled out my wallet to pay the fee and did. However, while I was on the phone it got me thinking about the ethics and even the legality of it.
Under GDPR, I have the right to rectification of my personal data that a company holds about me. So, shouldn't I be given fair means to do so? What if I couldn't afford it and couldnt pay it? Would my policy be void?
I asked what would happen if I couldn't afford the fee, and was told they would speak to management about the possibility of waiving it. Yes, this was after I'd already paid (frustratingly).
The facility to change the address on their website doesn't exist yet (still being built) and even then it would cost £10 to do so.
Or, is it just unethical for a company to charge a fee for updating personal details? Especially when it incurs no cost to the company for me to update a row in the database.
What if I didn't have a phone or Internet? Would I have to send the money in the post? But then what if I was unable to send a something in the post?
Any info would be appreciated