Hypothetical: A UK company advertises a service and promises a free gift for new subscribers. I enter the service contract with the company as a private individual and get the "free" gift. The gift fails after a year in a way that would be covered under warranty if I had purchased the gift from a retailer. Is the company required to honor warranty? Can they just decide to issue a £0 refund?

I assume the answer is "it depends on the nature of the service contract, the gift, and the advertisement", thus my question is: what are the rules?

  • 1
    huh... actually, that's a good quetion.
    – Trish
    Commented Nov 4, 2021 at 9:57

1 Answer 1


If it was “free” you could get it without taking the service

I assume that you can’t so what you bought was the service and the product. As such, it’s covered by the same statutory warranty as any other sale.

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