I bought a dryer in the EU. I destroyed its packaging and used it once. It was terrible and now I want to return it. Does the right of withdraw need the product returned with the original packaging? Also is it ok if I used it once?

  • Do you want to use the "I step back from having purchased it in the first place" 2 weeks or the warranty to get a working hair drier?
    – Trish
    Dec 15, 2022 at 14:49
  • I want to use the 2 weeks stepping back law. Dec 15, 2022 at 15:31
  • "Right of withdrawal" sounds odd to my ears. Is there a source that uses that terminology?
    – ohwilleke
    Dec 15, 2022 at 22:10

1 Answer 1


The relevant EU rule doesn't specify a anything along those lines. Instead, it says that "The seller must deliver goods which are in conformity with the contract of sale to the consumer", and that "The seller is liable to the consumer for any lack of conformity which exists at the time when the consumer goods are delivered or becomes apparent within 2 years as from the delivery of the goods, even if the seller was not aware of the lack of conformity". Therefore, "Where consumer goods do not comply with the contract of sale, the seller is obliged to bring them into conformity with the contract of sale", moreover "Bringing the consumer goods into conformity with the contract of sale is free of charge for the consumer. The consumer must not incur any costs for dispatching the consumer goods or the labour and material costs, and must not suffer significant inconvenience".

So you can make a claim with the seller, and they could repair it or replace it. Mandatory return and refund only arises "after the trader has acted on three claims by the consumer for repairing the same goods, another lack of conformity of the goods with the contract of sale is detected within the span of the 2-year period above". Nothing in the law limits the consumer's right in the event that they discarded the original packaging.

Also note that this right exists if the goods are not in conformity with the contract, and does not exist if you are dissatisfied with the product.

  • 'If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.' This is the law I am referring too. Dec 15, 2022 at 13:48
  • 1
    you focus on the warrenty here, not the 2 weeks to rescind the contract.
    – Trish
    Dec 15, 2022 at 15:39

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.