I just moved into a property in England, and the place is absolutely filthy. For instance, the bathroom has not being cleaned, the walls, carpets, kitchen and so on are proper dirty, And there are various items (like a shopping trolley) abandoned in the garden.
I contacted the letting agency, and basically they told me that if the property is "habitable" and "safe" then I can sort these things myself.
I find this pretty insane, that only in the case of the absolute uninhabitable-ness they are prepared to do something.
I will push back but I fear that it will take some time for them to respond and do something about the cleaning and removing of objects.
Is there a law about this? Can the letting agent drag on the cleaning process? Can I make them pay for something?
Thank you very much.